How an AI chatbot answers customers when your business is closed
Most questions arrive at night and on weekends. Here is how a website chatbot answers them from your own content, and what it should hand to your team in the morning.
By The Buddy team · 2 Sept 2026 · 2 min read
Think about when your customers actually visit your website. For many businesses a large share of visits happen in the evening, on weekends or on holidays, exactly when nobody is there to reply.
What visitors want at 11 pm
They are rarely asking hard questions. They want a price, opening hours, a delivery time, a return policy or to know if you serve their area. The answers already exist on your website. The problem is that people do not search for them, they ask.
How Buddy answers from your own content
Buddy reads your pages, sitemap, uploaded files and FAQs. When a visitor asks something, it looks for the answer in that content first. A curated FAQ answer wins over everything else, and AI is only used when the content has a clear passage to build on. Each answer is checked against its source, including numbers such as prices.
If Buddy does not know, it says so. It offers related questions and can ask for a name and phone number so your team can call back.
What your team sees in the morning
- Leads with the question that brought them.
- Unanswered questions ranked by how often they were asked, so one click can turn them into an FAQ.
- Hand-off requests from visitors who asked for a person.
Set it up in an afternoon
- Add your website and let Buddy read it.
- Write answers to your ten most common questions as FAQs.
- Set your support hours, so Buddy tells visitors when a person will reply.
- Paste one script tag on your site.
See pricing for plans, or start the 7-day trial and see the first answers in minutes.